Refund Policy
Refund Policy
Last updated: April 1, 2026
DPD Awb Generator is sold with a 14-day money-back guarantee. This Refund Policy explains when a refund may be requested, how refund requests are handled, and the situations in which a refund may be refused.
1. Refund window
You may request a refund within 14 calendar days from the original purchase date. Requests submitted after the 14-day period may be refused unless required by applicable law.
2. Eligible purchases
This policy applies to direct purchases of DPD Awb Generator made through the official payment flow presented on this website. If the product is later sold through another platform, marketplace, reseller, or distributor, that channel’s refund rules may apply instead.
3. When a refund may be granted
We may approve a refund when, in our reasonable judgment, one or more of the following applies:
- the plugin cannot be installed or used in a supported environment and the issue cannot be resolved within a reasonable time
- the product is materially different from the core functionality described on the sales page at the time of purchase
- a billing error or duplicate charge occurred
- you purchased the wrong license and contact us promptly before extended use
4. When a refund may be refused
A refund request may be refused in situations including, but not limited to, the following:
- the request is submitted after the 14-day refund period
- the issue arises from unsupported hosting, server configuration, third-party plugin conflicts, or custom development outside the supported product scope
- the product functions substantially as described and no reproducible product defect has been shown
- the request is abusive, fraudulent, or made in bad faith
- the buyer refuses to provide reasonable information needed to review a technical or billing issue
5. How to request a refund
To request a refund, contact us within the refund period and include:
- the email address used during purchase
- the order date or transaction reference if available
- the reason for the request
- any relevant technical details if the request is based on an installation or compatibility issue
Send requests to: support.woo@dpdawbgenerator.com
6. Review process
We may ask for additional information in order to investigate the request, including order details, error messages, environment information, or steps to reproduce the issue. Reasonable cooperation may be required before a technical refund request can be evaluated fairly.
7. Refund method and timing
Approved refunds will be issued to the original payment method through the same payment processor used for the purchase, where possible. Processing times can vary depending on the payment provider and your bank or card issuer.
Once a refund is approved, access to the refunded license, updates, support, and related delivery materials may be suspended or revoked.
8. Chargebacks and payment disputes
If you believe there has been a billing problem, contact us first so we can review the matter and attempt to resolve it quickly. Filing a chargeback or payment dispute without first contacting support may delay resolution and may result in suspension of associated license access while the dispute is being reviewed.
9. Relationship to applicable law
This Refund Policy applies in addition to any mandatory consumer rights that cannot be excluded under applicable law. Where local law grants rights that are broader than this policy, those legal rights will continue to apply.
10. Contact
For refund questions or to submit a refund request, contact:
- Email: support.woo@dpdawbgenerator.com
- Website: Contact page